Refund policy

RETURN & REFUND POLICY

Last updated: 14 September 2026

At PINKLUXE, we want you to be happy with your purchase. If you have any questions or concerns about your order, please contact us at pinkluxepdrnbalm@gmail.com.

1. RETURNS & CANCELLATIONS

If you purchased a product online, you generally have the right to cancel your order within 14 days of receiving your goods, without having to provide a reason.

If you wish to cancel your order, please contact us at pinkluxepdrnbalm@gmail.com within 14 days of receiving your order.

After notifying us of your cancellation, you must return the product within 14 days.

Products should be returned unused and, where applicable, in their original packaging.

2. HYGIENE PRODUCTS

For health and hygiene reasons, we may be unable to accept returns of cosmetic or skincare products that have been opened or used after delivery.

This does not affect your statutory rights where a product is faulty, damaged, not as described, or otherwise does not meet your legal consumer rights.

3. FAULTY, DAMAGED OR INCORRECT ITEMS

If your product arrives damaged, faulty, defective, or you receive the wrong item, please contact us as soon as possible at:

pinkluxepdrnbalm@gmail.com

Please include your order number and, where possible, photographs showing the issue.

We will assess the issue and provide an appropriate remedy in accordance with your statutory consumer rights.

4. REFUNDS

Once we receive your returned item, we will process your refund within 14 days where applicable.

Refunds will normally be made using the original payment method.

Where you exercise your statutory cancellation right, we will refund the standard delivery charge paid for the order. If you selected a more expensive delivery option, only the cost of standard delivery will be refunded.

5. RETURN SHIPPING COSTS

Unless the item is faulty, damaged, incorrect, or otherwise covered by your statutory rights, you may be responsible for the cost of returning an item.

If an item is faulty, damaged or incorrect, please contact us before returning it so we can provide further instructions.

6. ITEMS DAMAGED AFTER DELIVERY

We may be unable to provide a refund for products that have been damaged through misuse, improper storage, or use contrary to the product instructions.

This does not affect your statutory consumer rights.

7. HOW TO REQUEST A RETURN OR REFUND

To request a return or refund, please email:

pinkluxepdrnbalm@gmail.com

Please include:

- Your full name
- Order number
- Reason for your request
- Photos, if the item is damaged, faulty or incorrect

Please do not send products back without contacting us first, as this may delay the processing of your return.

8. YOUR STATUTORY RIGHTS

Nothing in this policy affects your statutory rights as a consumer under UK law.

If a product is faulty, not as described, or does not meet the required legal standards, you may have additional rights and remedies.

For further information about your consumer rights, please visit the official UK Government website.

CONTACT

PINKLUXE

Email: pinkluxepdrnbalm@gmail.com