Terms of service
TERMS OF SERVICE
Last updated: 14 September 2026
These Terms of Service govern your use of the PINKLUXE website and your purchase of products from our online store.
By accessing or using our website, you agree to these Terms of Service. If you do not agree with these terms, please do not use our website.
1. ABOUT PINKLUXE
PINKLUXE is an online store offering skincare and beauty products.
For any questions regarding your order or our services, please contact us at:
Email: pinkluxepdrnbalm@gmail.com
2. PRODUCTS
We make reasonable efforts to ensure that product descriptions, images, prices and other information on our website are accurate.
However, colours and appearance may vary slightly depending on your device or screen.
We reserve the right to correct errors, update product information, and change product availability where necessary.
3. ORDERS
When you place an order through our website, you are making an offer to purchase the selected products.
Your order is subject to acceptance and availability.
Once your order has been accepted, you will receive an order confirmation by email.
We reserve the right to refuse or cancel an order where there is a genuine reason, including suspected fraudulent activity, pricing errors, or product availability issues.
If we cancel an order after payment has been taken, you will receive a refund for the amount paid.
4. PRICES AND PAYMENT
All prices displayed on our website are shown in British Pounds (£), unless otherwise stated.
We reserve the right to change prices at any time. Price changes will not affect orders that have already been accepted.
Payment must be successfully completed before an order can be processed.
5. DELIVERY
We aim to dispatch orders as soon as reasonably possible.
Estimated delivery times are provided on our website and may vary depending on the shipping carrier, customs processing and circumstances outside our control.
Please refer to our Shipping & Delivery Policy for further information.
6. RETURNS AND REFUNDS
Our Return & Refund Policy explains your rights and the process for requesting a return, cancellation or refund.
Nothing in these Terms affects your statutory rights as a consumer under UK law.
7. PRODUCT USE
Our products should always be used according to the product instructions and any applicable warnings.
If you have known allergies, sensitive skin, or concerns about using a skincare product, you should check the ingredients and seek appropriate professional advice before use.
PINKLUXE is not responsible for problems caused by misuse or use contrary to the product instructions.
8. WEBSITE USE
You agree not to:
- Use our website for unlawful purposes
- Attempt to gain unauthorised access to our website or systems
- Interfere with the operation or security of our website
- Copy, reproduce or misuse our website content without permission
- Submit false or fraudulent information
We reserve the right to restrict or terminate access to our website where we reasonably believe these Terms have been breached.
9. INTELLECTUAL PROPERTY
All content on the PINKLUXE website, including logos, branding, images, graphics, text and other materials, belongs to PINKLUXE or its respective licensors unless otherwise stated.
You may not reproduce, distribute, modify or commercially use our content without prior written permission.
10. THIRD-PARTY SERVICES
Our website may use third-party services, payment providers, shipping providers or other platforms to help us operate our store.
Your use of third-party services may also be subject to their own terms and policies.
11. LIMITATION OF LIABILITY
Nothing in these Terms excludes or limits any liability that cannot legally be excluded or limited under UK law, including your statutory consumer rights.
To the extent permitted by law, PINKLUXE will not be responsible for losses arising from circumstances outside our reasonable control.
12. CHANGES TO THESE TERMS
We may update these Terms of Service from time to time.
Any updated version will be posted on this page with a revised "Last updated" date.
13. GOVERNING LAW
These Terms are governed by the laws of England and Wales.
Any disputes will be subject to the applicable courts of England and Wales, subject to any mandatory consumer rights that may apply.
14. CONTACT US
If you have any questions about these Terms of Service, please contact us:
PINKLUXE
Email: pinkluxepdrnbalm@gmail.com